SENATE DOCKET, NO. 1184 FILED ON: 1/20/2011 SENATE . . . . . . . . . . . . . . No. 1626 The Commonwealth of Massachusetts _________________ PRESENTED BY: Bruce E. Tarr _______________ To the Honorable Senate and House of Representatives of the Commonwealth of Massachusetts in General
Court assembled: The undersigned legislators and/or citizens respectfully petition for the passage of the accompanying: An Act relative to human contact with state agencies.. _______________ PETITION OF: Name: | District/Address: | Bruce E. Tarr |
[District]
| Michael R. Knapik |
[District]
| Richard J. Ross | Norfolk, Bristol, and Middlesex | Ann-Margaret Ferrante | 5th Essex | Benjamin Swan | 11th Hampden |
SENATE DOCKET, NO. 1184 FILED ON: 1/20/2011 SENATE . . . . . . . . . . . . . . No. 1626 By Mr. Tarr, a petition (accompanied by bill, Senate, No. 1626) of Bruce E. Tarr, Michael R. Knapik, Richard J. Ross, Ann-Margaret Ferrante and others for legislation relative to human contact with state agencies. State Administration and Regulatory Oversight. |
[SIMILAR MATTER FILED IN PREVIOUS SESSION
SEE
SENATE
, NO. 1462 OF 2009-2010.]
The Commonwealth of Massachusetts
An Act relative to human contact with state agencies..
Be it enacted by the Senate and House of Representatives in General Court assembled, and by the authority of the same, as follows:
SECTION 1. Notwithstanding any general or special law to the contrary, any electronic answering service in use by a department, board, commission, authority or agency of the commonwealth for the purpose of receiving telephone calls shall present all callers with the option of speaking with a live operator. |
