General Laws

Section 223. Within the office of consumer affairs and business regulation, the director of consumer affairs and business regulation shall establish a procedure for consumers involved in the viatical settlement and loan process to report problems and complaints about viatical settlement or loan providers or viatical settlement or loan brokers. Upon inquiry, consumers shall also be able to obtain information as to whether a complaint has been lodged against a particular viatical settlement or loan provider or viatical settlement or loan broker. The director shall share information about consumer complaints with the commissioner in order for the commissioner to investigate possible misconduct by licensees and enforce sections 212 to 223, inclusive.