Chapter 167E of the general laws, as appearing in the 2008 Official Edition, is hereby amended by adding the following section:-
Section 8A. As used in this section, “mortgage servicer" means a person who directly or indirectly acts as a mortgage servicer, who is a servicer, as that term is defined in 12 U.S.C. 2605, with respect to mortgage loans or is a servicer of any residential mortgage loan in the commonwealth.
A mortgage servicer, doing business in the commonwealth, shall provide to a mortgagor of a residential mortgage loan, the name, address, toll-free telephone number and facsimile number of the servicer for (i) an individual employed by the mortgage servicer, or (ii) the department of the mortgage servicer, that can be contacted by the borrower to answer inquiries relating to the servicing of such loan. Such contact or department shall be available for contact by the mortgagor no less than 40 hours per week from monday through saturday, inclusive.
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