SENATE DOCKET, NO. 1184 FILED ON: 1/20/2011
SENATE . . . . . . . . . . . . . . No. 1626
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The Commonwealth of Massachusetts
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PRESENTED BY:
Bruce E. Tarr
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To the Honorable Senate and House of Representatives of the Commonwealth of Massachusetts in General
Court assembled:
The undersigned legislators and/or citizens respectfully petition for the adoption of the accompanying bill:
An Act relative to human contact with state agencies..
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PETITION OF:
Name: | District/Address: |
Bruce E. Tarr |
|
Michael R. Knapik |
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Richard J. Ross | Norfolk, Bristol and Middlesex |
Ann-Margaret Ferrante | 5th Essex |
Benjamin Swan | 11th Hampden |
SENATE DOCKET, NO. 1184 FILED ON: 1/20/2011
SENATE . . . . . . . . . . . . . . No. 1626
By Mr. Tarr, a petition (accompanied by bill, Senate, No. 1626) of Bruce E. Tarr, Michael R. Knapik, Richard J. Ross, Ann-Margaret Ferrante and others for legislation relative to human contact with state agencies. State Administration and Regulatory Oversight. |
[SIMILAR MATTER FILED IN PREVIOUS SESSION
SEE SENATE, NO. 1462 OF 2009-2010.]
The Commonwealth of Massachusetts
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In the Year Two Thousand Eleven
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An Act relative to human contact with state agencies..
Be it enacted by the Senate and House of Representatives in General Court assembled, and by the authority of the same, as follows:
SECTION 1. Notwithstanding any general or special law to the contrary, any electronic answering service in use by a department, board, commission, authority or agency of the commonwealth for the purpose of receiving telephone calls shall present all callers with the option of speaking with a live operator.