HOUSE DOCKET, NO. 3538        FILED ON: 3/13/2013

HOUSE  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  No. 3385

 

The Commonwealth of Massachusetts

_________________

PRESENTED BY:

Michael A. Costello

_________________

To the Honorable Senate and House of Representatives of the Commonwealth of Massachusetts in General
Court assembled:

The undersigned legislators and/or citizens respectfully petition for the adoption of the accompanying bill:

An Act relative to incumbent local exchange carriers.

_______________

PETITION OF:

 

Name:

District/Address:

Date Added:

Michael A. Costello

1st Essex

3/13/2013

Secretary of State William Francis Galvin

State House  Boston, MA 02113

 

Walter F. Timilty

7th Norfolk

3/14/2013

Barry R. Finegold

Second Essex and Middlesex

3/14/2013

Colleen M. Garry

36th Middlesex

3/15/2013

Bruce J. Ayers

1st Norfolk

 

Kevin J. Murphy

18th Middlesex

3/21/2013

Marc R. Pacheco

First Plymouth and Bristol

 

Diana DiZoglio

14th Essex

3/18/2013

Paul W. Mark

2nd Berkshire

 

David M. Nangle

17th Middlesex

3/18/2013

Marc T. Lombardo

22nd Middlesex

 

Lori A. Ehrlich

8th Essex

3/18/2013

James J. Lyons, Jr.

18th Essex

 

Tackey Chan

2nd Norfolk

3/18/2013

Robert M. Koczera

11th Bristol

 

Kathleen O'Connor Ives

First Essex

 

Linda Campbell

15th Essex

3/18/2013

Kenneth J. Donnelly

Fourth Middlesex

3/19/2013

Frank A. Moran

17th Essex

3/19/2013

Edward F. Coppinger

10th Suffolk

 

Paul McMurtry

11th Norfolk

 

Josh S. Cutler

6th Plymouth

 

Michael O. Moore

Second Worcester

 

Michael F. Rush

Norfolk and Suffolk

 

James M. Cantwell

4th Plymouth

 

John J. Mahoney

13th Worcester

 

Michael D. Brady

9th Plymouth

 

John J. Lawn, Jr.

10th Middlesex

 

James E. Timilty

Bristol and Norfolk

 

James J. O'Day

14th Worcester

 

Steven M. Walsh

11th Essex

3/19/2013

Martin J. Walsh

13th Suffolk

 

Thomas M. McGee

Third Essex

 

Katherine M. Clark

Fifth Middlesex

 

Denise Andrews

2nd Franklin

 

Nick Collins

4th Suffolk

 

Thomas A. Golden, Jr.

16th Middlesex

 

Robert F. Fennell

10th Essex

 

James R. Miceli

19th Middlesex

 


HOUSE DOCKET, NO. 3538        FILED ON: 3/13/2013

HOUSE  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  No. 3385

By Mr. Costello of Newburyport, a petition (subject to Joint Rule 12) of Michael A. Costello and others for legislation to require certain telecommunications service companies to provide call center service assistance.  Telecommunications, Utilities and Energy.

 

The Commonwealth of Massachusetts

 

_______________

In the Year Two Thousand Thirteen

_______________

 

An Act relative to incumbent local exchange carriers.

 

Be it enacted by the Senate and House of Representatives in General Court assembled, and by the authority of the same, as follows:
 

SECTION 1. Chapter 159 of the General Laws, as appearing in the 2010 Official Edition, is hereby amended by inserting after Section 17 the following new section:-

SECTION 17A. Every Incumbent Local Exchange Carrier Telecommunications Company providing telecommunications service shall, using services located within the commonwealth and their in-service area, provide call center service assistance for the following services:

              (1) Determining customer financial responsibility;

              (2) Taking requests for new or additional services, requests for repair and dispatching of troubles, including, but not limited to, Enhanced 911 emergency services;

              (3) Determining deposit required, billing rate, or any other billing related matters;

              (4) Explaining company rates, regulations, policies, procedures, equipment, and common practices;

              (5) Investigating trouble order forms and initiating high bill investigations;

              (6) Handling payment and other credit arrangements such as obtaining deposits, financial statements, and payment plans; and

              (7) Referring customers to social service agencies and other assistance programs.