SECTION 1. Notwithstanding the provision of any general or special law to the contrary, every person covered by the division of medical assistance, its contracted health plans, health maintenance organizations, behavioral health management firms, and third-party administrators under contract to a medicaid managed care organization or primary care clinician plan shall have access to the standards and procedures established under sections 12, 13, and 14 of chapter 176O. Such standards shall be administered and enforced by the office of patient protection established by section 16 of chapter 6D of the General Laws. The executive office of health and human services and the division of medical assistance shall request waivers from any federal laws or regulations which impede the effective implementation of this act.
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