SECTION 1. Chapter 164 of the General Laws is hereby amended by inserting after Section 1K the following section:-
Section 1L. (a) A supplier shall provide the following notices to customers prior to the expiration of a fixed term contract or prior to a change in contract terms:
(1)An initial notice shall be provided to affected customers 60 days prior to the expiration date of the fixed term contract or the effective date of the proposed change in terms. The notice shall be transmitted in the manner chosen by the customer, whether by mail or electronically. The initial notice must include: (i) a description of the proposed changes in terms of service; (ii) the effective date for the proposed changes or when the fixed term contract is to expire; (iii) an explanation of why a change in contract terms is necessary; (iv) the date of the follow up notice to be issued with details regarding the proposed change; and (v) a statement disclosing whether the existing fixed term contract has a cancellation fee, which cannot exceed the amount of fifty dollars per twelve-month period of the electricity supply agreement.
(2)A final notice shall be provided to affected customers 30 days prior to the expiration date of the fixed term contract or the effective date of the proposed change in terms.
(3)All notices to customers shall be provided in the preferred language of the customer, in a clear and consistent manner.
b)No supplier or entity acting on the supplier’s behalf shall extend an electricity supply agreement with a residential customer beyond the agreement’s stated term without receiving the customer’s affirmative written consent to do so, unless the rate provided for the extended term is equal to or less than the rate applied to the stated terms.
c)Each electric distribution company who bills on behalf of a supplier pursuant to section 1D of Chapter 164 shall include the following information on the first page of each bill for each residential customer receiving electric generation service from a supplier:
(1)the electric generation service rate;
(2)the term and expiration date of such rate;
(3)the cancellation fee, if applicable;
(4)notification that such rate is variable, if applicable;
(5)the fixed basic service rate for the same period;
(6)the term and expiration date of the fixed basic service rate;
(7)the dollar amount that would have been billed for the electric generation service component had the residential retail customer been receiving fixed basic service;
(8)an electronic link or internet web site address to the department’s website, energyswitchma.gov or a successor website and a toll-free telephone number and other information necessary to enable the residential retail customer to obtain further information or make the switch to another supplier or to basic service; and
(9)if a residential retail customer is enrolled in automatic electronic bill payments and does not receive a bill through United States mail, a link to the customer's bill in electronic mail with confirmation of bill payment.
An electric distribution company that implements the billing information requirements of this subsection may recover from suppliers all reasonable costs for such implementation.
A supplier shall, if it chooses to provide its own billing and collection services, provide on its bills, at a minimum, the requirements listed in subsection (b).
d)As a condition of licensure under subsection 1 of section 1F of chapter 164, each supplier shall:
(1)no less than quarterly, provide to the department for each month in the quarter reported (i) a list detailing each rate the supplier charged to residential retail customers that are not currently employees or independent contractors of the supplier; (ii) the number of residential retail customers charged each rate included in such list by rate class; (iii) the total number of kilowatt hours consumed under each rate; and (iv) the weighted average rate charged to such residential retail customers. The Department shall publish the weighted average rate for each supplier in each month of the quarter reported on the department’s website, energyswitchma.gov (or any successor website);
(2)guarantee that each low-income customer will pay a rate that is either equal to or less than the fixed basic service rate charged by the low-income customer’s electric distribution company for the same period of time.
The Department of Public Utilities shall, on a quarterly basis, publish the number of complaints filed against each supplier in the corresponding quarter. Said complaints include those made to the department and to the attorney general and the distribution companies.
e)The Department of Public Utilities shall establish a licensing structure for independent marketing companies hired by suppliers to solicit sales. All sales agents under this section shall be subject to the licensing provisions of subsection (c) of section 34 of chapter 101.
f)There shall be the competitive supply ombudsman office within the Department of Public Utilities. The office shall assist families in their efforts to not only access state services, but to resolve conflicts with predatory actors. It shall receive complaints, investigate complaints, and verify solicitor licensure. It shall report to the commissioners of the Department of Public Utilities with its findings and make recommendations for corrections, changes in operations, set conditions of licensing and if necessary, punitive action.
g)Failure to comply with the above may result in license revocation, fines and or penalties, consistent with subsection 7 of section 1F of chapter 164.
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