SECTION 1. Section 2 of chapter 28 of the acts of 2023 is hereby amended by inserting after item 0330-0300 the following item:-

0330-0330   For use by the trial court to improve and modernize the Massachusetts trial court case access website located at masscourts.org ……. $

SECTION 2. (a) As used in this section, the following words shall have the following meanings, unless the context clearly requires otherwise:-

“Department”, the department of state police

“Local law enforcement agency”, a law enforcement entity for a city or town in Middlesex county.

“Office”, the Middlesex District Attorney's Office.

“System”, a public safety citizen communications system established in subsection (b).

“Victim of a crime” or “victim”, a person who has suffered harm from a crime that occurred in Middlesex county.

(b) (1) The office shall establish a 4 year pilot program for the purpose of improving communication between: (i) the office; (ii) local law enforcement agencies; (iii) the department; and (iv) the victim of a crime. As part of the pilot program, the office shall establish a public safety citizen communications system that sends automated updates and messages to the victim of a crime without requiring the victim to: (I) download an application for completion; (ii) create an account; or (iii) register through a website, telephone call or other method used to receive automated updates including, but not limited to, emails or text messages. The office shall determine the process by which a victim of a crime opts into the system.

(2) The automated updates and messages sent via the system shall include text messages and emails, which may include, but shall not be limited to, the following information: (i) when an incident report is created; (ii) updates on the involvement of a local law enforcement agency, the department or the office; (iii) when a report was filed and received by a local law enforcement agency, the department or the office; (iv) when a case has been opened by a local law enforcement agency or the department; (v) when an arrest has been made relating to the case (vi) when a case is pending forensic results; (vii) when a case has been sent to the office for prosecution; (viii) when a case has been closed by a local law enforcement agency, the department or the office; (ix) updates on other relevant information to the case determined by the

office; (x) court dates; and (xi) victim resources specific to the type of crime committed, which may include hyperlinks or PDF attachments. Nothing in this section shall prevent the office or a local law enforcement agency from communicating with the victim of a crime over the phone or in person.

(3) The office shall create procedures for local law enforcement agencies and the department to provide the information pursuant to paragraph (2) to the office.

(4) The system shall offer messaging and survey functions in multiple languages that are appropriate for victims of crimes, including messages and survey responses on an English language dashboard for review by local law enforcement agencies, the department and the office.

(5) The system shall allow the victim of a crime to be able to choose the language interface while using the system.

(c) In implementing the pilot program, the office shall seek to:

(i) ensure transparency, accountability, and effective communication from the beginning through the end of the victim’s interaction with local law enforcement agencies, the department or the office;

(ii) continue to improve the notification capabilities to the victim of a crime;

(iii) provide all relevant information to the victim of a crime in an expedient manner; and

(iv) expand the office’s advocacy for victims of a crime and witnesses of a crime.

SECTION 3. (a) The office shall, no later than 1 year after the initiation of the pilot program, submit an annual report to the chairs of the joint committee on the judiciary detailing:

(i) the status of the pilot program;

(ii) the participation between victims, local law enforcement agencies, the department and the office with the system including, but not limited to, the total number of victims who opted into the system and the city or town in Middlesex county where the case is located; and

(iii) a summary of the responses from the messaging and survey functions by victims of a crime pursuant to paragraph (4) of subsection (b) on the successes of the system and possible improvements that could be made to the system, provided that no personally identifying information shall be included.

(b) At the end of the 4 year pilot program, the office shall provide a report on the overall evaluation of the program to the chairs of the joint committee on the judiciary. The report shall make recommendations on:

(i) the feasibility and efficacy of permanently adopting the system as an optional standardized pathway for providing automated updates and messages to victims in Middlesex county;

(ii) the feasibility and efficacy of permanently adopting the system as an optional standardized pathway for providing automated updates and messages to victims in all counties in the commonwealth; and

(iii) if the system was successful as measured by the number of victims of a crime participating in the system and the value of online notification for victims of a crime.