Bill HD.2910

HOUSE DOCKET, NO. 2910 FILED ON: 1/16/2025

HOUSE . . . . . . . . . . . . . . . No.

[Pin Slip]

The Commonwealth of Massachusetts

_______________

In the One Hundred and Ninety-Fourth General Court
(2025-2026)

_______________

An Act relative to pet insurance in the Commonwealth of Massachusetts.

Be it enacted by the Senate and House of Representatives in General Court assembled, and by the authority of the same, as follows:

SECTION 1. Scope and Purpose.

(a) The purpose of this chapter is to promote the public welfare by creating a

comprehensive legal framework within which pet insurance may be sold in this state.

(b) The requirements of this chapter shall apply to pet insurance policies that are issued to

any resident of this state and are sold, solicited, negotiated, or offered in this state, and policies or

certificates that are delivered or issued for delivery in this state.

pet insurance except that the specific provisions of this chapter shall supersede any general

provisions of law that would otherwise be applicable to pet insurance.

SECTION 2. Definitions.

(a) If a pet insurer uses any of the terms in this chapter in a policy of pet insurance, the pet

insurer shall use the definition of each of those terms as set forth herein and include the definition

of the term(s) in the policy. The pet insurer shall also make the definition available through a clear

and conspicuous link on the main page of the pet insurer or pet insurer’s program administrator’s

website.

(b) Nothing in this chapter shall in any way prohibit or limit the types of exclusions pet

insurers may use in their policies or require pet insurers to have any of the limitations or exclusions

defined below.

(1) “Chronic condition” means a condition that can be treated or managed, but not cured.

(2) “Congenital anomaly or disorder” means a condition that is present from birth, whether

inherited or caused by the environment, which may cause or contribute to illness or disease.

(3) “Hereditary disorder” means an abnormality that is genetically transmitted from parent

to offspring and may cause illness or disease.

(4) “Orthopedic” refers to conditions affecting the bones, skeletal muscle, cartilage,

tendons, ligaments, and joints. It includes, but is not limited to, elbow dysplasia, hip dysplasia,

intervertebral disc degeneration, patellar luxation, and ruptured cranial cruciate ligaments. It does

not include cancers or metabolic, hemopoietic, or autoimmune diseases.

(5) “Pet insurance” means a property insurance policy that provides coverage for accidents

and illnesses of pets.

(6) “Preexisting condition” means any condition for which any of the following are true

prior to the effective date of a pet insurance policy or during any waiting period:

(i) A veterinarian provided medical advice;

(ii) The pet received previous treatment; or

(iii) Based on information from verifiable sources, the pet had signs or symptoms directly

related to the condition for which a claim is being made.

(iv) A condition for which coverage is afforded on a policy cannot be considered a

preexisting condition on any renewal of the policy.

(7) “Renewal” means to issue and deliver at the end of an insurance policy period a policy

which supersedes a policy previously issued and delivered by the same pet insurer or affiliated pet

insurer and which provides types and limits of coverage substantially similar to those contained in

the policy being superseded.

(8) “Veterinarian” means an individual who holds a valid license to practice veterinary

medicine from the appropriate licensing entity in the jurisdiction in which the individual practices.

(9) “Veterinary expenses” means the costs associated with medical advice, diagnosis, care,

or treatment provided by a veterinarian, including, but not limited to, the cost of drugs prescribed

by a veterinarian.

(10) “Waiting period” means the period of time specified in a pet insurance policy that is

required to transpire before some or all of the coverage in the policy can begin. Waiting periods

may not be applied to renewals of existing coverage.

(11) “Wellness program” means a subscription or reimbursement-based program that is

separate from an insurance policy that provides goods and services to promote the general health,

safety, or wellbeing of the pet. If any wellness program satisfies the requirements for an insurance

contract under Section 2, it is transacting in the business of insurance and is subject to the insurance

code. This definition is not intended to classify a contract directly between a service provider and

a pet owner that only involves the two (2) parties as being “the business of insurance,” unless other

indications of insurance also exist.

SECTION 3. Disclosures.

(a) A pet insurer transacting pet insurance shall disclose the following to consumers:

(1) If the policy excludes coverage due to any of the following:

(i) A preexisting condition;

(ii) A hereditary disorder;

(iii) A congenital anomaly or disorder; or

(iv) A chronic condition;

(2) If the policy includes any other exclusions, the following statement: “Other exclusions

may apply. Please refer to the exclusions section of the policy for more information.”;

(3) Any policy provision that limits coverage through a waiting or affiliation period, a

deductible, coinsurance, or an annual or lifetime policy limit;

(4) Whether the pet insurer reduces coverage or increases premiums based on the insured’s

claim history, the age of the covered pet or a change in the geographic location of the insured; and

(5) If the underwriting company differs from the brand name used to market and sell the

product.

(b) Right to examine and return the policy.

(1) Unless the insured has filed a claim under the pet insurance policy, pet insurance

applicants shall have the right to examine and return the policy, certificate or rider to the company

or an agent/insurance producer of the company within thirty (30) days of its receipt and to have

the premium refunded if, after examination of the policy, certificate or rider, the applicant is not

satisfied for any reason.

(2) Pet insurance policies, certificates and riders shall have a notice prominently printed on

the first page or attached thereto including specific instructions to accomplish a return. The

following free look statement or language substantially similar shall be included:

“You have thirty (30) days from the day you receive this policy, certificate, or rider to

review it, and return it to the company if you decide not to keep it. You do not have to tell the

company why you are returning it. If you decide not to keep it, simply return it to the company at

its administrative office, or you may return it to the agent/insurance producer that you bought it

from as long as you have not filed a claim. You must return it within thirty (30) days of the day

you first received it. The company will refund the full amount of any premium paid within thirty

(30) days after it receives the returned policy, certificate, or rider. The premium refund will be sent

directly to the person who paid it. The policy, certificate, or rider will be void as if it had never

been issued.”

which the pet insurer determines claim payments under a pet insurance policy within the policy,

prior to policy issuance, and through a clear and conspicuous link on the main page of the pet

insurer’s or pet insurer’s program administrator’s website.

(d) A pet insurer that uses a benefit schedule to determine claim payment under a pet

insurance policy shall do both of the following:

(1) Clearly disclose the applicable benefit schedule in the policy; and

(2) Disclose all benefit schedules used by the pet insurer under its pet insurance policies

through a clear and conspicuous link on the main page of the pet insurer’s or pet insurer’s program

administrator’s website.

(e) A pet insurer that determines claim payments under a pet insurance policy based on

usual and customary fees, or any other reimbursement limitation based on prevailing veterinary

service provider charges, shall do both of the following:

(1) Include a usual and customary fee limitation provision in the policy that clearly

describes the pet insurer’s basis for determining usual and customary fees and how that basis is

applied in calculating claim payments; and

(2) Disclose the pet insurer’s basis for determining usual and customary fees through a

clear and conspicuous link on the main page of the pet insurer’s or pet insurer’s program

administrator’s website.

(f) If any medical examination by a licensed veterinarian is required to effectuate coverage,

the pet insurer shall clearly and conspicuously disclose the required aspects of the examination

prior to purchase and disclose that examination documentation may result in a preexisting

condition exclusion.

(g) Waiting periods and the requirements applicable to them, must be clearly and

prominently disclosed to consumers prior to the policy purchase.

(h) The pet insurer shall include a summary of all policy provisions required in subsections

3 (a) through (g) of this section, inclusive, in a separate document titled “Insurer Disclosure of

Important Policy Provisions.”

(i) The pet insurer shall post the “Insurer Disclosure of Important Policy Provisions”

document required in subsection (h) of this section through a clear and conspicuous link on the

main page of the pet insurer’s or pet insurer’s program administrator’s website.

(j) In connection with the issuance of a new pet insurance policy, the pet insurer shall

provide the consumer with a copy of the “Insurer Disclosure of Important Policy Provisions”

document required pursuant to subsection (h) of this section in at least twelve-point (12) type when

the policy is delivered.

(k) At the time a pet insurance policy is issued or delivered to a policyholder, the pet insurer

shall include a written disclosure with the following information, printed in twelve-point (12)

boldface type:

(1) The address and customer service telephone number of the pet insurer or the agent or

broker of record.

(2) If the policy was issued or delivered by an agent or broker, a statement advising the

policyholder to contact the broker or agent for assistance.

(l) The disclosures required in this section shall be in addition to any other disclosures

required by law or regulation.

SECTION 4. Policy Conditions.

(a) A pet insurer may issue policies that exclude coverage on the basis of one or more

preexisting conditions with appropriate disclosure to the consumer. The pet insurer has the burden

of proving that the preexisting condition exclusion applies to the condition for which a claim is

being made.

(b) A pet insurer may issue policies that impose waiting periods upon effectuation of the

policy that do not exceed thirty (30) days for illnesses or orthopedic conditions not resulting from

an accident. Waiting periods for accidents are prohibited.

A pet insurer utilizing a waiting period must issue coverage to be effective by 12:01 a.m.

on the second calendar day after purchase, subject only to the following exceptions:

(1) If an insurer elects to conduct individualized underwriting on a specific pet, then

coverage must be effective by 12:01 a.m. on the second calendar day after the insurer has

determined such pet is eligible for coverage.

(2) Any insurer may delay coverage from becoming effective to establish a method for the

consumer or group administrator to pay the premium, or

(3) For pet insurance coverage acquired by an individual through an employer or

organization, the coverage requirements of the employer’s or organization’s benefit plan.

(4) If a policy does not include a waiting period for an illness or orthopedic condition, an

insurer may set a policy effectuation date that is up to fifteen (15) calendar days after purchase, so

long as such policy effectuation date is clearly disclosed and no premium is charged before the

policy becomes effective.

include a provision in its contract that allows the waiting periods to be waived upon completion of

a medical examination. Pet insurers may require the examination to be conducted by a licensed

veterinarian after the purchase of the policy.

(1) A medical examination under subsection (c) of this section shall be paid for by the

policyholder, unless the policy specifies that the pet insurer will pay for the examination.

(2) A pet insurer can specify elements to be included as part of the examination and require

documentation thereof, provided the specifications do not unreasonably restrict a consumer’s

ability to waive the waiting periods in subsection (b) of this section.

(d) Waiting periods, and the requirements applicable to them, must be clearly and

prominently disclosed to consumers prior to the policy purchase.

(e) A pet insurer must not require a veterinary examination of the covered pet for the

insured to have their policy renewed.

(f) If a pet insurer includes any prescriptive, wellness, or non-insurance benefits in the

policy form, then it is made part of the policy contract and must follow all applicable laws and

regulations in the insurance code.

(g) An insured’s eligibility to purchase a pet insurance policy must not be based on

participation, or lack of participation, in a separate wellness program.

SECTION 5. Sales Practices for Wellness Programs.

(a) A pet insurer and/or producer shall not market a wellness program as pet insurance.

(b) If a wellness program is sold by a pet insurer and/or producer:

(1) The purchase of the wellness program shall not be a requirement to the purchase of pet

insurance;

(2) The costs of the wellness program shall be separate and identifiable from any pet

insurance policy sold by a pet insurer and/or producer;

(3) The terms and conditions for the wellness program shall be separate from any pet

insurance policy sold by a pet insurer and/or producer;

(4) The products or coverages available through the wellness program shall not duplicate

products or coverages available through the pet insurance policy;

(5) The advertising of the wellness program shall not be misleading and shall be in

accordance with subsection (b) of this section; and

(6) A pet insurer and/or producer shall clearly disclose the following to consumers, printed

in twelve-point (12) boldface type:

(i) That wellness programs are not insurance.

(ii) The address and customer service telephone number of the pet insurer or producer or

broker of record.

(iii) The Division of Insurance’s mailing address, toll-free telephone number, and website

address.

are insurance.

SECTION 6. Insurance Producer Training.

(a) An insurance producer shall not sell, solicit, or negotiate a pet insurance product until

after the producer is appropriately licensed and has completed the required training identified in

subsection (c) of this section.

(b) Insurers shall ensure that its producers are trained under subsection (c) of this section

and that its producers have been appropriately trained on the coverages and conditions of its pet

insurance products.

topics:

(1) Preexisting conditions and waiting periods;

(2) The differences between pet insurance and noninsurance wellness programs;

(3) Hereditary disorders, congenital anomalies or disorders and chronic conditions and how

pet insurance policies interact with those conditions or disorders; and

(4) Rating, underwriting, renewal, and other related administrative topics.

(d) The satisfaction of the training requirements of another state that are substantially

similar to the provisions of subsection (c) of this section shall be deemed to satisfy the training

requirements in this state.

SECTION 7. Violations.

Violations of this chapter shall be subject to chapters 175 and 176D.

SECTION 8. Effective Date.

This Act shall take effect 180 days after enactment.

Name:	District/Address:	Date Added:
Ryan M. Hamilton	15th Essex	1/13/2025