SECTION 1. Chapter 258E of the General Laws is hereby amended by inserting after Section 12 the following new sections:

Section 13. If a plaintiff’s physical condition may prevent them from appearing in court, either permanently or within the ten court business days in which the hearing after notice will occur, the court, in its discretion, may conduct the hearing by speakerphone or video. The court should conduct the hearing in the courtroom so that the hearing will be recorded.

Section 14. If in-hand service cannot be made because of lack of knowledge of the defendant’s whereabouts, evidence that the defendant is avoiding service, or for any other reason, a judge, upon finding that the appropriate law enforcement agency has made a conscientious and reasonable effort to effect service, but has nevertheless failed, can authorize service by alternative means.

SECTION 2. Chapter 209A of the General Laws is hereby amended by inserting after Section 11 the following new section:

Section 12. If in-hand service cannot be made because of lack of knowledge of the defendant’s whereabouts, evidence that the defendant is avoiding service, or for any other reason, a judge, upon finding that the appropriate law enforcement agency has made a conscientious and reasonable effort to effect service, but has nevertheless failed, can authorize service by alternative means.