Skip to Content

Download PDF

HOUSE DOCKET, NO. 3538        FILED ON: 3/13/2013

HOUSE  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  No. 3385


The Commonwealth of Massachusetts



Michael A. Costello


To the Honorable Senate and House of Representatives of the Commonwealth of Massachusetts in General
              Court assembled:

              The undersigned legislators and/or citizens respectfully petition for the adoption of the accompanying bill:

An Act relative to incumbent local exchange carriers.






Michael A. Costello

1st Essex

Secretary of State William Francis Galvin

State House
Boston, MA 02113

Walter F. Timilty

7th Norfolk

Barry R. Finegold

Second Essex and Middlesex

Colleen M. Garry

36th Middlesex

Bruce J. Ayers

1st Norfolk

Kevin J. Murphy

18th Middlesex

Marc R. Pacheco

First Plymouth and Bristol

Diana DiZoglio

14th Essex

Paul W. Mark

2nd Berkshire

David M. Nangle

17th Middlesex

Marc T. Lombardo

22nd Middlesex

Lori A. Ehrlich

8th Essex

James J. Lyons, Jr.

18th Essex

Tackey Chan

2nd Norfolk

Robert M. Koczera

11th Bristol

Kathleen O'Connor Ives

First Essex

Linda Campbell

15th Essex

Kenneth J. Donnelly

Fourth Middlesex

Frank A. Moran

17th Essex

Edward F. Coppinger

10th Suffolk

Paul McMurtry

11th Norfolk

Josh S. Cutler

6th Plymouth

Michael O. Moore

Second Worcester

Michael F. Rush

Norfolk and Suffolk

James M. Cantwell

4th Plymouth

John J. Mahoney

13th Worcester

Michael D. Brady

9th Plymouth

John J. Lawn, Jr.

10th Middlesex

James E. Timilty

Bristol and Norfolk

James J. O'Day

14th Worcester

Steven M. Walsh

11th Essex

Martin J. Walsh

13th Suffolk

Thomas M. McGee

Third Essex

Katherine M. Clark

Fifth Middlesex

Denise Andrews

2nd Franklin

Nick Collins

4th Suffolk

Thomas A. Golden, Jr.

16th Middlesex

Robert F. Fennell

10th Essex

James R. Miceli

19th Middlesex

HOUSE DOCKET, NO. 3538        FILED ON: 3/13/2013

HOUSE  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  No. 3385

By Mr. Costello of Newburyport, a petition (subject to Joint Rule 12) of Michael A. Costello and others for legislation to require certain telecommunications service companies to provide call center service assistance.  Telecommunications, Utilities and Energy. 


The Commonwealth of Massachusetts



In the Year Two Thousand Thirteen



An Act relative to incumbent local exchange carriers.


              Be it enacted by the Senate and House of Representatives in General Court assembled, and by the authority of the same, as follows:

              SECTION 1. Chapter 159 of the General Laws, as appearing in the 2010 Official Edition, is hereby amended by inserting after Section 17 the following new section:-

              SECTION 17A. Every Incumbent Local Exchange Carrier Telecommunications Company providing telecommunications service shall, using services located within the commonwealth and their in-service area, provide call center service assistance for the following services:

                            (1) Determining customer financial responsibility;

                            (2) Taking requests for new or additional services, requests for repair and dispatching of troubles, including, but not limited to, Enhanced 911 emergency services;

                            (3) Determining deposit required, billing rate, or any other billing related matters;

                            (4) Explaining company rates, regulations, policies, procedures, equipment, and common practices;

                            (5) Investigating trouble order forms and initiating high bill investigations;

                            (6) Handling payment and other credit arrangements such as obtaining deposits, financial statements, and payment plans; and

                            (7) Referring customers to social service agencies and other assistance programs.

The information contained in this website is for general information purposes only. The General Court provides this information as a public service and while we endeavor to keep the data accurate and current to the best of our ability, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.