Skip to Content


SENATE DOCKET, NO. 1618         FILED ON: 1/21/2011

SENATE  .  .  .  .  .  .  .  .  .  .  .  .  .  .  No. 528

 

The Commonwealth of Massachusetts

_________________

PRESENTED BY:

Richard T. Moore

_______________

To the Honorable Senate and House of Representatives of the Commonwealth of Massachusetts in General
              Court assembled:

              The undersigned legislators and/or citizens respectfully petition for the adoption of the accompanying bill:

An Act establishing health care criteria for performance excellence.

_______________

PETITION OF:

 

Name:

District/Address:

Richard T. Moore

 

Jason M. Lewis

31st Middlesex


SENATE DOCKET, NO. 1618        FILED ON: 1/21/2011

SENATE  .  .  .  .  .  .  .  .  .  .  .  .  .  .  No. 528

By Mr. Moore, a petition (accompanied by bill, Senate, No. 528) of Richard T. Moore and Jason M. Lewis for legislation to establish health care criteria for performance excellence.  Health Care Financing. 


The Commonwealth of Massachusetts
 

_______________

In the Year Two Thousand Eleven

_______________

 

An Act establishing health care criteria for performance excellence.
 

              Be it enacted by the Senate and House of Representatives in General Court assembled, and by the authority of the same, as follows:
 

                              SECTION 1.  Section 16K of chapter 6A of the general laws is hereby amended by inserting at the end thereof the following:

              The council, subject to appropriation, shall implement a program for measuring performance excellence in health care institutions utilizing the Baldridge National Quality Program Health Care Criteria for Performance Excellence.  The evaluation of health care organizations shall include: (1) an organizational profile describing organizational characteristics and challenges; (2) leadership describing how senior leaders establish and communicate vision and values, how the institution governs and addresses its social responsibilities; (3) strategic planning examining how strategies are developed and deployed; (4) focus on patients, other customers, and markets examining how knowledge of patients, other customers and markets are used, how the organization builds relationships and grows patient or customer satisfaction and loyalty; (5) measurement, analysis and knowledge management examining how the institution measures, analyzes and reviews performance and how organizational information and knowledge is managed; (6) human resources examining how staff are enabled to accomplish the work of the organization and how the organization contributes to staff well-being and satisfaction; (7) process management examining how the organization identifies and manages health care processes including support processes to accomplish operational planning; and (8) results examining the health care and service delivery outcomes, patient and other customer outcomes, financial and market outcomes, human resource outcome, and organizational effectiveness outcomes.  For the purpose of implementing said program, the council may establish, by regulation, a schedule of fees to be paid by institutions being measured that cover all, or a portion, of the cost of implementation, including publication of the results in a format established by the Council.

The information contained in this website is for general information purposes only. The General Court provides this information as a public service and while we endeavor to keep the data accurate and current to the best of our ability, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Error