Budget Amendment ID: FY2012-S3-118

GOV 118

HUMAN CONTACT WITH STATE AGENCIES

Mr. Tarr moved that the proposed new text be amended by inserting, after Section __, the following new Section:-

"SECTION __.  Notwithstanding any general or special law to the contrary, any electronic answering service in use by a department, board, commission, authority or agency of the commonwealth for the purpose of receiving telephone calls shall present all callers with the option of speaking with a live operator."