Amendment ID: S2477-18

Amendment 18

Timely and transparent response to complaints and investigations

Mr. Feeney, Ms. DiZoglio, Messrs. Keenan, Pacheco, Brady and Collins and Ms. Gobi move that the proposed new draft be amended by inserting after Section XX the following new section:-

SECTION XX. Paragraph (8) of section 1F of chapter 164, as so appearing, is hereby amended by adding the following subsection:-

(g) The department shall ensure that all written complaints under this section that are received from customers and the public regarding gas or electricity providers are investigated and a response is provided to the complainant in a timely manner. The department shall establish a publicly accessible database of all complaints received, noting the category of complaint, the date the complaint was received, the steps taken to address the complaint and that date the complaint was resolved.